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My package was marked “Delivered” but it’s not here! Help!Updated 2 years ago

We're so sorry this happened! 

Although the shipping may indicate a successful delivery, many times with USPS the order will not be delivered for a few days. At times, delivery notifications are sent early in order to meet their deadlines, or other unforeseen circumstances. Oftentimes, packages will be successfully delivered in the next 1-3 days. Wait a couple days, and you should receive it! (This is less likely with UPS but occasionally can still occur!)

If you purchased Route Package Protection with your order, you can easily file a claim through the Route App or through Route's Website at and we will get you taken care of! 

*If Route Package Protection was not purchased with your order, Pebby Forevee cannot be held responsible for conditions beyond our control such as severe weather, lost, stolen, mis-delivered or damaged packages that have been marked delivered by USPS/UPS, or service interruptions.


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