My package was marked “Delivered” but it’s not here! Help!Updated a month ago
We sincerely apologize for this situation.
While tracking may show a successful delivery, USPS packages can sometimes arrive a few days later due to early delivery notifications or unexpected delays. In most cases, the package is delivered within 1-3 days. We recommend waiting a couple of days, as it should arrive soon. Although less common with UPS, occasional delays can still occur. Please let us know if you need further assistance!
📦 If you purchased Route Package Protection, you can easily file a claim through the Route App or their website, and we’ll ensure you’re taken care of!
🚚 If your tracking has not updated and appears to be stuck, please reach out to us so we can arrange a refund or reshipment, as this is not typical.
⚠️ If Route Package Protection was not purchased with your order, Pebby Forevee cannot be held responsible for conditions beyond our control, such as:
- Severe weather delays
- Lost, stolen, or misdelivered packages
- Damaged packages marked as delivered by USPS/UPS
- Service interruptions
We truly appreciate your patience and understanding. Please don’t hesitate to reach out if you need any assistance! 💛