My package has been bouncing all over the place / My package is “arriving late."Updated a year ago

First, we’re so sorry! Unfortunately, when it comes to shipping, our customer service is only able to see the same tracking information that you are! 

You will want to contact the carrier (USPS / UPS) directly with your tracking number to gain more information on what is going on with your package!

If you purchased Route Package Protection with your order, you may also attempt to file a claim at claims.route.com.