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I got my order, but an item was incorrect, missing, or damaged.Updated 8 months ago

We'd love to resolve this for you! 

Please send us an email at [email protected] with:

  1. Your order number
  2. A photo of your packing slip 
  3. A photo (or photos) of your item(s)
  4. (If you had a missing item, please include numbers 1. and 2.)

We are always more than happy to work with you to provide a refund or replacement as long as we are notified of the issue as soon as possible, but at within 30 days from date of delivery.

If you purchased Route Package Protection with your purchase, we may advise you to submit a claim through the Route App, or Route Website at

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