I got my order, but an item was incorrect, missing, or damaged.

We’d love to help resolve this for you!

You can reach out to us in one of two ways:

1️⃣ Start a Return – Visit returns.pebbyforevee.com to begin your return. Within our returns and exchanges portal, you can:

Select the most applicable return reason for any eligible item
Upload photos as needed
Initiate your exchange or store credit—all in one step!

2️⃣ Email Us – If your item is final sale or ineligible for return, please email us at [email protected] with the following details:

Order number
A photo of your packing slip
A photo (or photos) of your item(s)
For missing items: Please include your order number and a description of the missing item.

We’re always happy to work with you to provide a refund or replacement as long as we are notified of the issue within 30 days of delivery.

📦 For items damaged in transit: If you purchased Route Package Protection, we may direct you to submit a claim through the Route App or their website.

🔹 For missing items: When reaching out, please provide your order number and details of the missing item to help us resolve your issue quickly.

🔹 For damaged items: When returning a damaged item, please include your order number and a photo of the damaged product.

Thank you for your patience and for being a valued customer! 💛

I got my order, but an item was incorrect, missing, or damaged.Updated 3 months ago