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I got my order, but an item was incorrect, missing, or damaged.Updated 10 months ago

We'd love to resolve this for you! 

You can communicate this with us in one of two ways: 

Start a return at Within the returns and exchanges portal, for any eligible item, you are able to select the return reason most applicable to your issue, submit your photo(s), and initiate your exchange or store credit all at the same time! 

If the item in question is final sale or ineligible for return, you can:

Email us at [email protected] with

  1. Your order number
  2. A photo of your packing slip 
  3. A photo (or photos) of your item(s)
  4. (If you had a missing item, please include numbers 1. and 2.)

We are always more than happy to work with you to provide a refund or replacement as long as we are notified of the issue as soon as possible, but within 30 days from date of delivery.

If you believe your item was damaged during transit from our facility and you purchased Route Package Protection with your order, we may advise you to submit a claim through the Route App, or Route Website at

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