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Pebby Forevee - Help Center logo

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FAQs surrounding order cancellations, changes, missing/damaged/incorrect items, items shipping separately, etc.


Can I cancel my order?

All you need to do is contact us at [email protected] with your order number and a request to cancel. *Once an item has begun fulfillment, or you have received your shipping confirmation email, we are unable to cancel your order or mak

Can I make changes to my order?

This could include a size alteration, removal of an item or items, or the addition of items. Orders typically begin fulfillment through our specialized system within 24 hours of purchase. *If your order has already started the fulfillment process, we

Why is my tracking stuck in "pre-shipment"?

A tracking number is automatically generated when we print your packing list and shipping label for fulfillment! Because we are a small team who prints all of our tees to order, our fulfillment process tends to take longer than some other companies!.

I got my order, but an item was incorrect, missing, or damaged.

Please send us an email at [email protected] with:. We are always more than happy to work with you to provide a refund or replacement as long as we are notified of the issue as soon as possible, but at within 30 days from date of deliv

I got my order, but I see a note that an item is (or items are) shipping separately.

Sometimes due to supply chain issues or other circumstances out of our control,  we can end up unexpectedly waiting on a certain design or a certain tee color / size to arrive from a 3rd party. Once we receive that stock back in, we will email you a